Refund policy

Return and Refund Policy

Return Window You have 14 days from the date of delivery to return your items. After this period, returns will not be accepted.

How to Return You may begin by contacting us at helpaurasol@gmail.com to request a return form and receive the return address. Then please proceed with packing your item – make sure to use the original packaging or similar secure packaging to prevent damage. We will provide you with a return address where you can send the prepared package. Please remember that you are responsible for the return shipping costs. After we receive and inspect your item, we'll process your refund or exchange.

Refund Processing Refunds will be issued to your original payment method within 10 days after we receive your return.

Return Shipping Costs Customers are responsible for return shipping costs.

Exchanges Want a different size or colour? No problem! You can exchange new items within 14 days of delivery. Contact us at helpaurasol@gmail.com to arrange an exchange.

Order Cancellations Orders can only be cancelled before they are processed and shipped. Once your order has been dispatched, cancellations aren't possible, but you will need to initiate a standard return once the package arrives.

Received a Damaged or Incorrect Item? If we made a mistake or your item arrived damaged, email helpaurasol@outlook.com with your order details and a photo of the issue, and we'll fix it! You can still return your item within 14 days, as long as it's unused and in perfect condition.